The Millfort Shop is operated by Millfort Tactical LLC. This policy applies to physical products ordered through millfort.org.
Order confirmation and charges
During our current order-request process, submitting a form does not require immediate payment and does not guarantee inventory. We will confirm availability and send an itemized total showing the merchandise subtotal, applicable sales tax, and shipping charge—or local-pickup details—before asking for payment. Please do not pay until that confirmation arrives.
Processing time
In-stock orders are normally prepared for shipment within 3–5 business days after payment is confirmed. Business days exclude weekends and federal holidays. Limited releases, preorders, event merchandise, customized products, and unusually large orders may have a different timetable confirmed before payment. For made-to-order embroidered apparel, we will confirm supplier stock, decoration approval and an estimated ship date before accepting payment.
Shipping rates and delivery estimates
Shipping is calculated using the order’s size, weight, destination, and available delivery method. The charge will be shown separately before payment. A carrier’s estimated arrival date begins after the order is handed to the carrier and is not a guaranteed delivery date.
If we cannot ship within the promised timeframe, we will contact you with a revised date and the option to accept the delay or cancel for a full refund of amounts paid for the unshipped order.
Local pickup
Local pickup may be offered when available. Wait for written confirmation of the pickup location, date, and time before traveling. Pickup orders may be released only to the purchaser or an authorized person who can provide the order name and confirmation.
Addresses, tracking, and delivery
Please provide a complete and accurate delivery address. Contact us promptly if an address needs correction; changes may not be possible after shipment. When tracking is available, it will be sent to the email address provided with the order.
Delayed, lost, damaged, or incorrect orders
If tracking has not updated, the package appears lost, or the order arrives damaged or incorrect, email contact@millfort.org as soon as possible. For visible damage or an incorrect item, include the order name and clear photographs of the product and packaging. We will review the issue and coordinate the appropriate carrier claim, replacement, exchange, or refund.
Questions
Email contact@millfort.org before ordering if you need a specific delivery date or have a shipping question.