The Millfort Shop is operated by Millfort Tactical LLC. Start every return or exchange by emailing contact@millfort.org before sending an item.
Standard merchandise
Unused, unworn, unwashed standard merchandise in its original condition may be requested for return or exchange within 30 days after delivery or confirmed pickup. Apparel exchanges depend on available sizes and inventory. Proof of purchase is required.
Limited-edition and nonreturnable items
Individually numbered coins, personalized or customized products, used items, gift cards, and products marked “final sale” are not returnable for preference or change of mind. This does not limit our responsibility for an item that arrives damaged, defective, or different from what was ordered.
Damaged, defective, or incorrect items
Contact us promptly after delivery with the order name, a description of the issue, and clear photographs of the product and packaging. If Millfort made an error or the item is damaged or defective, we will arrange an appropriate replacement, exchange, or refund and cover reasonable return shipping when a return is required.
Return shipping
For an approved standard return or size exchange that is not the result of Millfort error, the customer is responsible for return shipping. Original shipping charges are not refundable unless the order was damaged, defective, incorrect, or otherwise required by law. We recommend using a trackable service because we cannot confirm receipt of a package that does not reach us.
Refunds
Approved refunds are processed after the returned item is received and inspected. Refunds are issued to the original payment method when possible; payments made through a manual service such as Venmo will be coordinated directly. Your bank or payment service may require additional time to post a completed refund.
Cancellations
Order requests may be canceled before payment. Paid orders may be canceled before shipment if fulfillment has not begun. Contact us quickly; we cannot guarantee cancellation after an order enters fulfillment.
Start a return or exchange
Email contact@millfort.org with your name, order email, item, and requested resolution. We will provide return instructions when the request is approved. Items sent without prior authorization may be delayed or returned to the sender.